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October 2017

Many nursing homes will draft a power of attorney for their residents. Doing so is often framed as saving money. However, if a power of attorney is done without an examination of the circumstances, it can cost many times more money than it saves.

A recent publication of the National Academy of Elder Law Attorneys (NAELA) reported on a Chicago nursing home that drafted a power of attorney (hereinafter “POA”) for an elderly resident.  In the POA, the woman appointed her son as agent.  When her children asked the nursing home about the POA, the home told them that their mother did not need an attorney to prepare the POA because once their mother enters the home, they will take care of everything. In other words, the nursing home was a “turn-key” operation.

Unfortunately, what the nursing home did not know was that the son who was named as agent under the POA had a severe drug addiction.  He also lived in the home owned by his mother.  That addiction led to the son using one million dollars of his mother’s money to support his drug habit.  How did he get away with this betrayal?  He logged into his mother’s various asset accounts to transfer money over to himself.  Further, he intercepted all mail notifications and bank statements, so that no one – other than him – could see the activity taking place in the mother’s accounts.  

At some point, the other children found out that the nursing home was not being paid for the mother’s care.  Unfortunately, three years had gone by before this discovery.  The nursing home threatened to evict the mother from their facility.  She only had $30,000.00 remaining in liquid assets.  As for the drug-addicted son, his lifestyle caught up with him.  He was ultimately imprisoned on drug charges.  Most of the money was gone.

Should nursing homes prepare POAs as a convenience to its residents?  I submit that they should not.  Nursing homes should no more provide legal services to the elderly than attorneys should provide long-term care for those same people.  Why not?   Nursing home staff are not educated, trained or experienced in adequately discerning the legal complexities of a POA and its potential misuse.  In addition, nursing home staff are not likely to appreciate the importance of client confidentiality, building trust with a client, assessing their legal competency to execute a document such as a POA or protecting the client.  Last, nursing home staff may not know all the relevant facts and circumstances about the proposed agent such as a son who has a significant drug problem.

Most people believe that POAs are simple documents and it could save attorneys’ fees to have nursing homes prepare a resident’s POA.  The story I’ve told above illustrates how terrible the outcome could be when a nursing home engages in this kind of practice.  The nursing home might have thought that they were doing something good for their resident but in the end, this was certainly not in this woman’s best interests. Ironically, the home didn’t get paid for the care that they gave to their own resident.  Further still, they undoubtedly exposed themselves to a potential lawsuit, not to mention taking an enormous hit to their reputation.

Connecticut (like all other states) prohibits the unauthorized practice of law.  Generally speaking, the unauthorized practice of law is defined as giving advice to another person concerning their legal rights and applying legal principles and judgment to the circumstances or objectives of that person.  The practice of law includes drafting legal documents involving or affecting one’s legal rights.  

If your elderly parent is in a nursing home and your family dynamics are not unlike what I’ve described here, be your parent’s advocate.  Don’t accept the nursing home’s representation that it is a “turn-key” operation.  A properly drafted power of attorney should be written by an experienced elder law attorney who practices in the area of elder law and estate planning.  Whether it is the care of your parent or the protection of their legal rights, you must remain vigilant.  Consult with an experienced estate planning attorney about doing what is in your elder’s best interests.  At Cipparone & Zaccaro, we can help you and your parent in this type of situation.

 

The phone rings at home and the conversation begins with an innocent, 

"Hi, Grandpa."  

"Who's this?" the senior asks. 

"Don't you recognize my voice? It's Michael. I'm in Boston." (All names have been changed to protect the victims.)

The caller was a young male, but the senior wasn't so sure it was his Connecticut-based grandson. He wasn't aware that his grandson was visiting Boston, though his sister, Charlotte, was working there at the time. 

The caller asks: "Can I tell you something in secret that you won't tell anybody else, please?" 

Intrigued, the senior responds, "Of course."

"Grandpa, here's what happened. Charlotte and I went to a Red Sox game last night," the caller began explaining. "We were on our way back to Charlotte’s apartment when our cab was pulled over by the police. They found cocaine in the trunk and arrested us. I'm at the police station now with a lawyer." 

The senior is both stunned and dubious. "Were you carrying any drugs yourselves?" he asked. 

“No, grandpa.  You know I would not do something like that.”

“Then why were you arrested?”

 "The police say I am a suspect and have to stay in Boston for four to six weeks until the cab driver's trial. If they release us, they want $2,000 to make sure we'll come back." Grandpa knew Michael and Charlotte are college students who were due to return to classes in a few days.

The caller wanted the senior to talk to the "lawyer," his partner in crime. "He's right here next to me." The senior hears muted conversation in the background, but it  doesn’t sound much like the noisy Boston police stations.

Increasingly suspicious, the senior says, "If all this is true, Michael, you should talk to your mother, not me."

"Please, Grandpa," was the heartfelt response. “We need to keep this a secret between you and me. Please don’t tell my mother. Is it possible for you to wire the money to my lawyer?”

Wanting to help his grandson who he loves very much, grandpa says “Okay. How do I get it to you?” 

“Can you just send $2,000 by Western Union to the Congress Street branch in Boston? Make it payable to my lawyer, James Sullivan. (pause) Thanks, Grandpa, it will help me get back to college on time.  I knew I could trust you.”

The senior then wires $2,000 to James Sullivan and feels he has done his good deed for the day.  

The next day, the senior’s daughter, Cindy, calls him.  In the course of the conversation, she says that Michael is back at his dormitory at UConn getting ready for the start of his Junior year.

The senior asks “How was Michael’s trip to Boston?” 

When she says, “Michael didn’t go to Boston.  Where did you get that idea?”

“Oh, I just thought that he would visit his sister before he returned to school.”

Crestfallen, he lets the conversation end. Then he realizes what he has done. He just lost $2,000 wiring funds to a James Sullivan that he does not know. Too embarrassed to admit being a victim of a scam, he does not tell his daughter.  

The senior was too embarrassed to call the police. When he tells his friends and they ask, "How could you have done that?" he could only reply, "I was so concerned about Michael and they had the story down so well."

This senior was the victim of a financial trick that is aimed at countless grandparents across the country, costing them millions of dollars.  In 2015 alone, the Federal Trade Commission (FTC) received 10,565 "family/friend impostor" fraud complaints. It is impossible to say how many more recipients of these calls didn't notify the authorities. For more information on these fraud schemes, see the AARP Fraud Watch Network.

The scariest part of the experience? These scammers know a senior’s name, his grandchildren's names, his phone number and even some of his personal information like where his granddaughter was temporarily living. 

How? They find it, buy it, or steal it. And sometimes, we give it right to them. Semi-intimate details about our lives often are available online for anyone willing to dig. And many people routinely announce these details to the world on social media like Facebook. No surprise that scammers scout for targets on these networks.

5 Ways to Protect Yourself from the Grandparent Scam

Following are some things grandparents can do to avoid getting scammed.

Build a “wall” around your computer.

Use both antivirus and anti-spyware software to keep intruders from stealing personal information from your computer. Don't open file attachments in emails from strangers. These can contain programs that enable crooks to get into your computer remotely. Be cautious on social media. Anything a family member reveals about family, travels or schedule can be easily picked up by bad guys.

Ask lots of questions.

Asking to keep it a secret turns out to be a familiar request by scammers. If you get an impassioned call for money from a family member, take a deep breath and try not to get emotional. Instead, ask some questions that would be hard for an impostor to answer correctly. Examples are the name of the person's pet, his mother's birth date, or his boss's name.

Slow the process down.

Never say yes to a money transfer based on a single call. Always hang up and do some research, such as trying to contact the person directly on her cell or work phone, or talking with someone the caller is close with to corroborate the situation. Mentioning an authority figure like the lawyer is another traditional ploy of this kind of scam. The senior could have researched the lawyer.

Don't be embarrassed.

If you fear that you have fallen prey to a scam, do not let pride get in the way of contacting authorities. And if you've wired money, immediately call the money transfer service like Western Union to report the fraud. If the money hasn't been picked up yet, you can retrieve it. Even if you lose the money from one scam, it is best to avoid a pattern of being scammed.

Call your lawyer. 

Run the scenario by your own lawyer before you part with the money.  Better to disclose it to your lawyer in confidence than become a target for financial exploitation. At Cipparone & Zaccaro, PC, we see financial exploitation because we represent seniors.  We can serve as a reality check and help you stop it.  

If you ever get a call from or about a grandchild or any other relative in danger or trouble, and the immediate request is for cash, you need to pause, calm yourself, say you will have to consult another family member first and hang up. Then check by calling others. If the emergency is by any chance real, you can still respond appropriately. If it's not—and the odds point to that—congratulate yourself. You just avoided being on next year's FTC list of those scammed by impostors.